General Shipping
At Back Pain Mat, all shipments Worldwide are free. Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Generally we will ship all orders via Australia Post. We reserve the right to use any carrier.
Damages
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. If your product was damaged during shipping, contact us and we'll arrange for total replacement of the product at no cost to you.
30 Day Guarantee (Applies Only To Acupressure Mat)
If after trying the mat for 15-20 minutes per day for 2 weeks, you don't feel you have received value.
Simply, let us know and return the mat to us.
We give you a complete refund of the purchase price plus your postage costs
